Effective date: March 2026
At Cinnamon Creek, we want you to be happy with every purchase. This Refund Policy explains, in simple terms, how we generally handle refunds, exchanges, and order issues. Because we may sell products directly through our website and also through third-party platforms (such as Etsy), some details may differ depending on where you made your purchase.
Cinnamon Creek may offer different types of products over time, including:
Because these product types are different, the way refunds and exchanges are handled may vary. Specific details (such as whether returns are accepted, who pays for return shipping, or whether a digital item is refundable) will be explained on the product page or checkout page where possible, or in the policies of the platform where you make your purchase (for example, Etsy).
If your order arrives damaged, defective, or not as described, we want to know so we can help. Please contact us as soon as possible and include:
Depending on the situation and where you purchased the item, we will work with you (and, if needed, the third-party platform) to find a fair solution. This may include a replacement, a partial refund, a full refund, or another reasonable option in line with the applicable platform’s policies and our own guidelines at the time.
Some items are non-refundable or have special conditions. These might include, for example:
Any such limitations will be noted in the product description, during checkout, or in the policies of the platform where you make your purchase. If you’re unsure whether an item is refundable, please reach out before placing your order whenever possible.
If you have a concern about an order and it appears that a refund or exchange might be appropriate, please follow these steps:
We ask that you contact us about any issues within a reasonable amount of time after receiving your order. Specific deadlines for returns or refund requests (for example, within 14 or 30 days) may be listed on product pages or required by the platform where you purchased. If you contact us after the stated timeframe, we may not be able to offer a refund or exchange, but we will still review your situation and do our best to assist where possible.
If a refund is approved, it will generally be processed using the original method of payment whenever possible. The timing of when you see the refund can vary depending on your bank, credit card provider, or the payment system used at checkout. We will let you know when we have processed the refund on our end, and any additional delays are usually due to the payment provider’s normal processing times.
If you buy a Cinnamon Creek product through a third-party platform like Etsy, that platform’s refund, return, and dispute policies will apply to your order. In many cases, you will need to submit your request directly through that platform’s system (for example, through an Etsy case or message). We follow the policies of the platforms we use and work within those guidelines to resolve any issues fairly.
As Cinnamon Creek grows and our offerings evolve, we may update this Refund Policy to better reflect how we handle orders, returns, and customer service. Changes will be posted on this page and will apply to future purchases. For any specific product or promotion, the terms shown at the time of purchase will apply to that order, along with any applicable platform rules.
If you have any questions about this Refund Policy or need help with an order, please reach out. We’re here to help and will do our best to respond promptly.
Cinnamon Creek
Email: [email protected]